Missed Appointment and Cancelation Policy

One of our goals is to provide quality OB/GYN care promptly. We understand that emergencies happen, schedules change, and you may sometimes miss an appointment.

Please be courteous and call us as soon as you know you will not be able to attend your scheduled appointment. We can assign your appointment time to a patient with an urgent need.

A missed appointment is when a patient is unable to attend their scheduled appointment and has not canceled the appointment with less than 24-hour notice.

If a patient is delayed by more than 15 minutes, we may ask you to reschedule your appointment.

If a patient misses more than one appointment, we may apply the following actions:

  • After one missed appointment within 12 months (one calendar year), the patient may receive a warning.

  • After two missed appointments within 12 months (one calendar year), the patient may be charged a $50 late fee. This fee is sent to the patient directly and is not billable to any insurance company.

  • After three missed appointments within 12 months (one calendar year), the patient may be dismissed from our practice.

Financial Policy

Cache Valley Women’s Center provides its services to you, not your insurance company. Because of this, you are responsible for payment of any bill incurred in this office. We cannot provide services assuming that the insurance company will come through with payment.

As a courtesy to you, we will bill your primary insurance company. However, within 60 days we will expect you to pay the balance in full. It will then be your responsibility to collect from the insurance company. We will be happy to send a bill to your secondary insurance company as well. Please be aware that any quote of benefits or coverage is not a guarantee of benefits or payment. Your claim will be processed according to your plan. If your claim processes differently from the benefits we were quoted, the insurance company will side with the plan and will not honor the benefit quote they gave us. Accepting your insurance does not place financial responsibilities on this practice and you will be held accountable for any unpaid balances on your plan.

You are responsible for all deductibles and charges not covered by insurance. Please understand that we cannot, as a third party, become involved in prolonged insurance negotiations as that is your responsibility. Please contact your insurance company to inquire if we are a provider for your insurance.

All co-payments and/or percentages that your insurance requires you to pay must be made at the time of the visit. We accept cash, personal checks, and most major cards.

Sometimes our patients find themselves without any insurance coverage. It is our policy that payment is to be made in full at the time of service unless prior arrangements have been made. Any account that has been left unpaid after 30 days will be charged an interest rate of 2% monthly (24% annually) or a minimum fee of $3.00. In the event that an account is left unpaid, the undersigned agrees to pay costs charged by our collection agency (50% of the unpaid balance) and all limited reasonable attorney’s fees.

By signing your name on the form provided to you by our office, you agree to and understand the above financial policy and you authorize the release of any medical information necessary to process any claim. You authorize payment to be made directly to the doctor from your insurance company(ies). This authorization may be revoked by you or your insurance company at any given time in writing.

Cache Valley Women's Center at the Lodge

(435) 753-9999  Fax (435) 753-2301

1325 N. 600 E. Suite 102

Logan, UT 84341

Hours

Monday - Thursday

8:30am - 11:30am, 1:00pm - 5 pm

Friday

8:30am - 11:30am, 1:00pm - 4 pm

FOR OUR PATIENTS AND THEIR FAMILIESInformation Regarding COVID-19 (Coronavirus)

The Cache Valley Women’s Center remains committed to providing high-quality and compassionate care while ensuring the safety and well-being of our patients and staff. As our knowledge of COVID-19 grows, we look at everything we can do to keep our communities healthy. This requires frequent updating and revising of our policies.

Patients are allowed to bring ONE person to ALL visits.

AS A REMINDER:

  • This person needs to be over the age of 18 or a newborn baby in a carrier.
  • Please make arrangements before your appointment (this includes walk in visits for any blood work being done) for your children who are under 18.

Although masks are no longer required, they are still encouraged during your visit—especially for those who have not received the COVID-19 vaccine.

For the safety of our patients and staff, we ask that anyone experiencing flu like symptoms such as fever, cough, sore throat, loss of sense of taste or smell, or muscle aches and pains to please call and reschedule your appointment. For those who have tested positive for Covid-19, please reschedule your appointment 14 days out from your first day of symptoms. If you still have symptoms at that time, you will be asked to wear a mask to your appointment, regardless of vaccination status.

We are continuing to follow social distancing guidelines. If our waiting room exceeds the amount we feel comfortable with at any time, you may be asked to wait in your car and we will text or call you when we have a room ready for you. Thank you for being so patient and understanding with our many changes in policies. Our main concern is always the safety of our patients and staff and we will do our best to keep everyone healthy, happy, and comfortable while in our office.

We will continue to exercise caution and encourage best practices for the safety of our patients and staff. There will be hand sanitizer readily available in all areas and frequent and proper hand washing. We will also continue to clean and sanitize our waiting room, exam rooms, checkout area, and other patient care areas. Essential PPE and masks will still be available for our patients upon request.

Please do not hesitate to call our office at (435) 753-9999 with any additional questions or concerns. We truly appreciate you and your patience with us during this time.

Sincerely,

The providers and staff at Cache Valley Women’s Center at the Lodge

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